SCOOPS FAQ’S
SCOOPS FAQ’S
Frequently Asked Questions
Q: Does my child need pads for Scoops?
A: Nope, no pads needed. All Scoopers should bring sneakers or cleats and a stick. Don’t stress if you don’t have one yet, we always have plenty of extra sticks on hand.
Q: What stick do you recommend for beginners?
A: We highly recommend The Scoopah. It’s hands down one of the best beginner sticks out there and works great for both boys and girls who are new to the game.
Q: What happens in bad weather?
A: In the event of poor weather, we’ll make a game-time decision on the day of the session. Always assume class is on unless you hear otherwise from us.
Q: If a class is canceled due to weather, will there be a makeup?
A: We always do our best to offer makeup options. If the season and schedule allow, we may extend the program by an extra week. For indoor locations, we’ll work with the facility to find a makeup date when possible.
That said, some facilities have strict no-makeup policies, and in those cases our hands are tied. Unfortunately, partial refunds are not offered for weather-related cancellations.
Q: What if my child misses a class? Can they make it up?
A: Absolutely. If you miss a class for any reason, you’re welcome to attend another Scoops session at any of our locations, as long as space allows.
Q: What is the coach-to-player ratio?
A: We aim for a ratio of 8–10 Scoopers per coach to make sure every kid gets attention, reps, and plenty of high-fives.
Q: Are parents welcome to stay and watch?
A: Yes, parents are always welcome. Feel free to hang out, cheer, or even grab a stick and jump in, we love when families get involved.
Q: Do you offer sibling discounts?
A: Yes. Families registering multiple children for a Scoops Spring Clinic receive 15% off the second Scooper.
Use code: SIBLINGSCOOPS
Q: What is Scoops’ refund policy?
A: For programs that meet more than four times:
If you notify us before the second class, you’ll receive a refund minus a $25 administrative fee.
If notified after the second class, refunds are issued only for the value of remaining classes.
No refunds are available after the third clas